Frequently asked questions
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How do I book a tour with Incey Leisure?
You can book any tour directly through our website, WhatsApp, or email. Once you share your travel dates and preferences, we will create a customized itinerary and confirm your booking.
Are there any age restrictions for the tour?
Most of our tours are suitable for all ages, from kids to seniors. Certain activities like hiking, safaris, or water sports may have mild age or fitness recommendations, but we can always adjust the itinerary to match your comfort level. Just let us know your group details, and we’ll plan the perfect experience for everyone.
Do you provide experienced tour guides?
Absolutely. Incey Leisure provides experienced, multilingual tour guides who are trained to offer cultural insights, travel assistance, and a safe, enjoyable experience throughout your journey.
What type of transport vehicles do you offer?
We provide clean, comfortable, and air-conditioned vehicles ranging from cars and vans to minibuses depending on your group size. Our drivers are experienced, friendly, and fully licensed.
What is the cancellation policy?
You can cancel your booking free of charge as long as you inform us at least 48 hours in advance. If cancellations are made within 48 hours of the tour date, certain fees may apply as arrangements and reservations would have already been made on your behalf.
Can I customize my tour destinations and dates?
Yes! All our tours are fully customizable. You can adjust destinations, duration, activities, and travel dates to match your interests and schedule.
Do you offer airport pickup and drop-off?
Yes, we can arrange airport transfers at any time. Just let us know your flight details in advance, and our driver will be there to welcome you on arrival.
What is included in your tour packages?
Our packages typically include transport, accommodation options, guided tours, entry assistance, and all planned activities. You can also request add-ons like safaris, water sports, whale watching, or cultural tours.
Is Sri Lanka safe to travel through with a guide?
Yes. With our trained guides, safe transport, and planned travel routes, you can explore Sri Lanka comfortably and stress-free.
How can I contact Incey Leisure for quick assistance?
You can reach us anytime through WhatsApp, email, or direct call. Our support team is available 24/7 to help with bookings, questions, or last-minute changes.
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